Shipping Policy

DOMESTIC SHIPMENTS (U.S.)

Free-shipping States

Enjoy FREE SHIPPING within the USA, excluding Alaska, Hawaii, Puerto Rico, Virgin Islands, Guam, and Marshall Islands.

 Fast Delivery

Our warehouses are strategically located in San Francisco (U.S.), New Jersey (U.S.), Ontario (U.S.), and Ontario (Canada) to provide efficient delivery service. Estimated delivery times fall within 5-8 days, depending on your location and the inventory status at the respective warehouse. In case an item is out of stock, we will promptly communicate with you to provide updates. The estimated delivery time maybe in 7-15 days applies to those states eligible for free shipping. To ensure a smooth delivery process, please make sure to provide an accurate street address (not a PO Box) and up-to-date contact information during checkout.

Please be aware that severe weather conditions may cause logistical delays.



Outside of the U.S. Free-shipping States

Ship Internationally

CANADA

Our Canada store is now live, and if the product you purchased happens to be in stock in our Canada warehouse, we will ship it to you free of charge through our Canada warehouse at the first time, and the estimated delivery time will be within 5-8 days.

Australia, New Zealand and other countries and territories

We offers international shipping to various locations worldwide, depending on your specific address. To inquire about rates and service availability, please email sale_service@10l0l.com or call us at 408-688-7288 with a list of the items you're interested in and your shipping address. We will provide you with a shipping quote and verify if shipping is possible to your location. Please note that the delivery time for international orders may range from 10 to 25 business days.

Notes and Explanations

SHIPMENT FOR AN ORDER WITH MULTIPLE ITEMS

We aim to have all your items delivered together. However, due to varying shipping options, we may occasionally send products separately. You will receive a shipment notification email once an item is dispatched.

ORDER CANCELLATION

To cancel your order before the product is manufactured or shipped, please contact us. Full refunds are available for canceled orders. If the product has already been shipped, cancellation is not possible. To cancel your order after receiving the goods, refer to our return policy.

CUSTOMS, DUTIES, AND TAXES

When ordering 10L0L products, you are responsible for ensuring lawful importation into the destination country. The recipient acts as the importer of record and must comply with all laws and regulations of the destination country. Additional customs clearance charges must be borne by the recipient; for more information, consult your local customs office.
P.S. Customs clearance procedures may cause delays beyond our original delivery estimates.

Order Tracking

Received a tracking number for your recent order? Track its progress here.

Shipping Support

Our website is accessible anytime you wish to enhance your ride, allowing you to place orders 24/7/365. Our dedicated customer service team is eager to assist with any questions or concerns you may have. To connect with a member of our service team, please don't hesitate to contact us.